Refund policy

RETURN & REPLACEMENT POLICY 

No Return Policy (Hygiene Products) 

Due to hygiene and safety reasons, returns are not accepted for baby products once delivered. 

Replacement Policy (Eligible Cases Only) 

We offer replacement only if: 

  • Product is damaged during delivery  

  • Wrong product is delivered  

Replacement Conditions 

  • Product must be unused, unwashed, and in original packaging  

  • Request must be raised within 48 hours of delivery  

  • Must provide clear photos/videos as proof  

Non-Eligible Cases 

  • Used or washed products  

  • Opened packaging  

  • Size mismatch (unless wrong item sent)  

  • Change of mind  

How to Request Replacement 

Please contact us with: 

  • Order ID  

  • Issue description  

  • Photo/video proof  

Email: puretots2026@gmail.com